Welcome to our website terms and conditions. Please read through these carefully before registering your trade account and placing an order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Before filling in registration form or placing an order, if you have any queries relating to these terms and conditions, please email us at cs[at]love-sunshine.com
We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions. Different Terms and Conditions of the customer shall not apply unless their validity is agreed in written form between the both parties.
2. Use of this site
The content of this site is owned by or licensed to Loongtown UK Limited. You may not copy, reproduce, share, modify, sell, display, post or transmit any part of this site without written permission of Loongtown UK Limited. You may view pages only for your own personal use. Loongtown UK Limited may suspend, alter, restrict or terminate access to or use of this site at any time.
Use of our website is purely for trade customers (business to business). Following (but not limited to) conditions apply for eligibility to register a trade account on our website.
You must be a clothing retailer, owner or a representative of clothing retail related business registered as a company or individual trader
You must be able to provide satisfactory proof if required about your business, company registration number, proof of address or contact details or that you plan to start a new business in clothing related sector.
We reserve the right to accept or refuse your trade application to access our website or terminate your account if it remained inactive for 6 months.
You warrant that:
The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and you will notify us immediately of any changes to the Personal Information by contacting us by e-mail or by changing in your ‘My Account’ area of the website. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. Please note that a member of staff may contact you to authenticate your account.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
6. Description of products
Each Product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, colours, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy and only be obliged to package and ship the goods upon receipt of the full purchase price and the shipping and packaging expenses.
7. Ordering Information
First time customers must register before being able to order from us online. Once your account has been activated (please note this can take up to 3 days, though is usually no more than one) you will be able to view full product information and place an order.
Registered users can log in using their email address & password.
Once logged in simply add your selected items into the shopping cart, once you have reviewed your items and you are happy, proceed to checkout using our secure server.
Delivery charges will be automatically calculated.
UK & EU customers have a standard shipping cost, for other export customers shipping cost will vary depending on the shipping location and the total weight of the order.
As your product is shipped from our warehouse we will send you a dispatch confirmation email. Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with our conditions set out below. Non acceptance of an order may take place in the following circumstances [but not limited to]:
The product you ordered being unavailable from stock.
Our inability to obtain authorisation for your payment.
The identification of a pricing or product description error.
You not meeting the eligibility to order criteria set out in the main Conditions of Use.
The contract will be concluded in English.
8. Refusal of transaction
We reserve the right to withdraw any Products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from this Website whether or not that Product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun. To be eligible to purchase Products on this Website and lawfully enter into and form contracts on this Website under English law you must:
Register by providing your real name, Business name, phone number, postal/delivery address, e-mail address, payment details and other requested information.
Possess a valid credit or debit card issued by a bank acceptable to us.
By making an offer to buy a Product, you specifically authorize us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.
All prices are stated in Pounds Sterling and exclude VAT and delivery at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the Products ordered plus delivery charges as set out below. Payment can be made by any of the methods specified in the payment section of this Website and payment will be debited and cleared from your account prior to dispatch of orders. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
Credit/Debit Card payment online is the easiest payment method. We accept VISA, MasterCard, and Maestro.
PayPal is the next preferred method of payment. Please note E-Checks can take up to 10 days to clear. Goods will be shipped only once the E-Check is cleared
Bank Transfer can be made to our bank account Please contact us to obtain bank details.
Please be aware that bank transfers can take a few days to clear for customers outside of the UK and the order will only be dispatched once payment has been received.
Please email a copy of the receipt of payment to cs[at]love-sunshine.com once the transfer has been made.
Cash payment can be made by those collecting goods from our Manchester showroom only.
Cheques are accepted, but not recommended as we will only ship the goods once the cheque has cleared into our account. This usually takes up to 5 working days.
We accept Bank Transfers from overseas. All payments must be in Sterling to the above bank details. When transferring monies, please ensure that we receive the FULL amount requested in settlement of your order confirmation / invoice. Your order will not be shipped until the full amount is paid. You are responsible for additional bank charges applied by your bank. You should make this clear to your bank during the transfer.
All goods remain the property of Loongtown UK Limited until paid for in full. We do not offer credit accounts.
10. Shipping & Returns
Once payment has been received goods are then dispatched.
We use UKMAIL as our designated shippers for UK and UPS or TNT for foreign countries.
Our integrated system automatically works out your shipping cost & delivery date when ordering online. The cost will depend on the weight of the order and the shipping address.
SAME DAY DISPATCH. On orders paid for by 2:30pm, Monday-Thursday. Orders paid on Friday will be delivered on Monday if payment is made before 2:30pm and after 2:30pm over the weekend orders will be dispatched on Monday. Delivery is next working day for UK mainland customers, other countries vary but a delivery date for your order is advised at checkout.
FREE NEXT DAY DELIVERY TO UK MAINLAND (England, Scotland and Wales exclude Northern Ireland) on orders over £200. There is a charge of £10/Box for orders below £200.
Northern Ireland delivery: £15/box, up to 25KG.
EU DELIVERY: £20/box, per box up to 20 KG (see country list below):
ESTONIA, SWITZERLAND, LATVIA, ANDORRA, FAROE ISLANDS, LITHUANIA, AUSTRIA, FINLAND, LUXEMBOURG, BELGIUM, FRANCE, MALTA, BULGARIA, GERMANY, MONACO, CYPRUS, GREENLAND, NETHERLANDS, CZECH REPUBLIC, HUNGARY, POLAND, DENMARK, IRELAND, PORTUGAL, GREECE, ITALY, ROMANIA, SLOVAK REPUBLIC, SLOVENIA, SPAIN, SWEDEN, GIBRALTAR, VATICAN CITY, ICELAND, LIECHTENSTEIN, MONACO, NORWAY.
Customers from the EU must provide a valid VAT number.
All deliveries must be signed for and any damages notified to us within seven days of receipt of delivery. Someone must be available to sign for the goods during normal working hours and this person should be known to you. We will not be responsible where the person signing for the goods is not the person who has placed the order/paid for the goods.
You may also provide your own shipper. Please note that we require a shipping certificate for export customers (a refundable VAT deposit may be taken). Please email cs[at]love-sunshine.com for more information.
Damages, discrepancies & returns must be notified to us within 7 days of receiving goods by e-mail to cs[at]love-sunshine.com, quoting your order number, name, address, description of the product and reason for sending back. In the case of damages a photo of the fault should also be provided. Should you wish to return faulty item/s, please ensure you return it in its original condition, within 14 days of receiving it. Once we have received your returned item/s, it will be exchanged or credited towards your next order, please note all orders are non-refundable. We will not be able to accept any items which might have been damaged by mishandling, during customisation or alteration.
The item/s must be returned with a debit note enclosed.
Returns should be made in the original, undamaged packaging.
We recommend returning the goods by registered/insured post.
We are not liable for the postage fee for the return of goods.
We will not be liable for any loss or damage incurred whilst returns are held by third parties.
We reserve the right to deduct a 20% restocking fee on returns that do not have a genuine manufacturing fault.
Credit note will be made once the items are received by us.
11. Taxes and Import Duties
We don’t charge UK taxes on export orders outside EU therefore all applicable custom fees, taxes and import duties are the sole responsibility of the customer. Custom authorities require that we state the correct value of your order on the invoice included with your package. All import duties vary from country to country and we have no control over it. If customer fails to pay such duties which results in package being returned to us, we reserve the right to charge you shipping for both ways and restock fee of up to 25% of goods value.
Non UK EU customers who are VAT registered must provide their valid VAT number in order to qualify for NON VAT Export billing and invoices. If at any time, their VAT number becomes invalid, they must inform us immediately by email to firstname.lastname@example.org. We may also require satisfactory proof of VAT registration at any time.